8 March

The Customer is Always Right (Sort Of)

It’s often said that the customer is always right.  I don’t know if I agree with that, but the customer is who will determine if you will make it or not.  You have to have customers to have a business.  Friends, fans, likes, followers are not the same thing as sales.  You have to find and interact with the people who can and will buy your product or service.  I spend a lot of my time getting to know my customers.  What they like, where they go, what they read, who they listen to, where they live, how much they make… All of these things help me anticipate their needs and create a relationship with them.  A good product is not enough anymore.  You have to figure out what makes you different and special to your customers.